We do not guarantee specific results from Recoverev products, just the high quality. We do not issue refunds or exchanges for claims of not getting specific results. The testimonials and reviews about Recoverev are 100% real experiences, but each person has a different set of circumstances. Always see a health professional if you have a chronic issue.
If any products arrive damaged, broken or part of your order is missing. You must notify Customer Service within 7 days of delivery, email [email protected] Please take a photo if there is damage. The shipping carriers ask us to provide proof for our claims. Once this is done, the customer service team will follow up with next steps.
In regards to shipping refunds, we do not refund on shipping related costs that are out of our control. In the event that you wish to cancel an order already en route, you may "Return to Sender" by writing this on the outside of the UNOPENED package and giving back to the postal service. Your card will be credited upon the receipt of the product. We do not accept opened or used product back for any reason.
You are entitled to a refund when the bottle has been returned with contents intact and unused. Refunds will be processed within 10 business days once we receive the item(s) back from the original customer. Refunds will be applied directly to the method that was used to make the purchase. Items returned for a refund are subject to a 10% restocking fee.
Usually, refunds can take up to 5 business days to completely process after the refund has been initiated. If you have any questions regarding our return/refund process, feel free to Contact Us.
You may Request a refund within 7 days of purchase as long as item is unopened and unused and shipped back to same address.
All products/sales purchased during a sale/promotion are FINAL, and are not subject to Recoverev’s standard refund/return policy. A Sale is defined as any sale/promotion of product, below the currently advertised MSRP.
We strive to make all of the Recoverev customers satisfied in every way. If you feel that your reason for returning the product or requesting a refund is valid, we will listen carefully to your request and respond in a timely and courteous manner.